To access your old bills, try logging into the My Vodafone app on your Vodafone mobile or the My Vodafone website on a computer. How can I get copies of old bills? How can I get VAT bills? Here’s a list of the information you’ll need to have to hand. If you don’t wish to speak to anyone, there’s also an online form you can complete instead. So Vodafone UK has a specialist bereavement team that you can contact by phone. How do I close the Vodafone account of someone who has died?Ĭoping with a bereavement is difficult enough without having to worry about admin. There’s a Vodafone UK webpage with a step-by-step Subject Access Request guide dedicated to helping you do this. This is called a Subject Access Request (SAR) – you can do this as an individual or as an authorised party on behalf of another individual. You have the right to ask for a copy of the personal data that Vodafone holds about you under the Data Protection Act and General Data Protection Regulation (GDPR). If your Vodafone mobile is lost or stolen, please report it by completing the dedicated online form, or by webchatting with or calling Vodafone UK customer services.įind out more How do I find out what personal information Vodafone holds about me? If you have a question about the roaming charges on your bill, please contact Vodafone UK customer care by phone or webchat. You can then, depending on what suits you, set spending limits or purchase a European roaming pass. How do I find out more?įind out all the information about Vodafone’s most recent changes to roaming charges for UK customers.īefore you set off on your travels, it’s worth checking what charges apply in your destination(s) using the Charge Checker. Or visit your nearest Vodafone store in the UK. If you need advice on which offer or option is right for you, please contact Vodafone UK customer care by phone or webchat. To see what upgrade offers and options are available to you, log in to your account using the My Vodafone app or Vodafone UK website. Who do I contact to upgrade my phone or SIM-only plan? You should be able to find this on your order confirmation email. This will start with WEB, SBL, EDM or UC4, followed by a 16-digit number. To do so, you will need your order number. You can check the status of your order using this online order tracker. If you still need help, or if you have questions about installation and engineer visits, please contact Vodafone UK customer care by phone or webchat.įind out more Where is my new phone?! How can I check my order status? There are some steps you can take to remedy common WiFi signal issues and to check your home broadband speed. How do I get help with Vodafone home broadband issues? Otherwise please contact Vodafone UK customer care by phone or webchat (see below). If the checker indicates there isn’t a known problem, there are some troubleshooting steps you can take before reporting a signal issue. You can also sign up to receive alerts about any planned engineering works coming your way. Please consult the Vodafone UK signal checker to find out if there is a known issue in your area. If you’re a Vodafone broadband or mobile customer in the UK, you might be surprised to learn how easy many problems are to sort out for yourself.īut if you still need help, we give you the best ways to contact customer services. Some customer issues are easy to sort out for yourself, but if you need get help from Vodafone, here's how.
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